Privacy Policy
Privacy Policy
Vital Flow Healing is operated by KM Hall Pty Ltd (ABN 32 160 899 141), trading as Vital Flow Healing. We are committed to protecting your privacy and handling personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).
This policy outlines how personal information is collected, used, stored and disclosed.
01 Collection of Personal Information
Personal information may be collected when you:
- Book an appointment through our online booking system
- Complete a consent form
- Contact the clinic by phone or email
- Submit an enquiry via the website
- Interact with our website
Information collected may include your name, contact details, and other information relevant to your enquiry or appointment.
Clinical and health information is collected directly through our secure practice management system, Cliniko.
02 How Information Is Used
Personal information is used to:
- manage appointments
- Communicate with you regarding bookings
- Provide treatment service
- Respond to enquiries
- Improve website functionality and user experience
We do not sell, rent or trade personal information.
03 Online Booking and Third-Party Services
Online bookings are managed through Cliniko a secure practice management platform. Information entered into Cliniko is subject to Cliniko’s own privacy and data security policies.
Our website may also use third-party services including:
- Google Analytics
- Meta (Facebook) Pixel
These services collect anonymized data relating to website usage, such as pages visited and time spent on the site, to help improve user experience and advertising performance.
No personally identifiable health information is shared through these platforms.
04 Cookies
This website may use cookies to enhance browsing experience and analyse site traffic. You may choose to disable cookies through your browser settings.
05 Data Security
Reasonable steps are taken to protect personal information from misuse, interference, loss, unauthorized access, modification or disclosure.
Clinical records are stored securely within Cliniko in accordance with applicable legal requirements.
06 Access and Correction
You may request access to your personal information or request corrections by contacting the clinic directly.
07 Contact
If you have questions about this Privacy Policy or how your information is handled, please contact:
Vital Flow Healing
Suite 65, Level 1
13-15 Thompson Street
Long Jetty NSW 2261
Phone: 02 4312 4276